top of page

Our Process

At Glenwood, our client-centric approach, combined with a proven track record of success and our 'no win, no fee' guarantee, sets us apart as the premier choice for navigating the complexities of commercial debt recovery with confidence. When you place your trust in us for your debt recovery needs, we're with you every step of the way.

Evaluate Claim 

An experienced Account Director will evaluate the nature of your claim, reasons for non-payment and agree a No Collection – No Fee percentage for successful recovery. We will also advise on whether any additional interest and fees can be charged. 

Demand Letter

We will prepare and dispatch demand letters for payment via post and email. These are unique to each debt and are tailored to relevant legal systems dependant on where your debtor is based in the UK and Ireland.

Telephone Negotiations

Where payment has not already been forthcoming your Account Director will contact the debtor by telephone and discuss the reasons for non-payment.  With years of experience, the team at  Glenwood Commercial Debt Recovery are skilled when negotiating payment.

Legal Action

We provide a managed legal service and pre-litigation report specific to your needs.  When a resolution cannot be reached with your debtor, we don’t believe in immediate referral for legal action and will always try to reach a compromise.  If we feel it is financially viable to proceed with legal action then we offer a managed legal service through our commercial partners.

Choose Glenwood for Debt Recovery

We pride ourselves on offering a personal service to our clients.  Glenwood provides a single point of contact from debt placement until payment is made. We take the time to understand the background of each debt, reasons for non-payment and offer an industry-specific service to ensure maximum collection rates.

This is why we are the UK's leading Construction and Commercial Debt Recovery Agency.

Cases Actioned within an Hour

Recovering your debt is our top priority. That's why we action all cases within an hour of receiving them.

Tailored Approach

We do not only send out standardised letters like other agencies. Our letters, emails and calls are tailored to your specific situation, to increase the chance of pre-legal recovery.

Updates and Reporting

We will proactively update you throughout every stage of the debt recovery process, ensuring you don't need to chase us.

Fees and Interest

By law, you are entitled to late payment interest and we charge a compensation and collection fee to each case. If paid in full, you'll receive more than the original debt even after our fees are taken off.

Image by Sean Pollock

Contact Us

Head Office - Glasgow

First Floor, 9000 Academy Business Park, Gower Street, Glasgow, G51 1PR

Leeds Office

No 2 Wellington Place, Leeds, West Yorkshire, LS1 4AP

Dublin Office

Ormond Building, 31-36 Ormond Quay Upper, Dublin 7D07 N5YH

bottom of page